Clarity
Decisions are written down. Ownership is explicit. Status is honest. Ambiguity is named, not papered over.
About
Calm execution under pressure. Structured delivery across enterprise systems, AI transformation, and international operations.
I work across enterprise infrastructure, operational transformation, AI systems, and strategic delivery environments where execution quality, operational resilience, and structured leadership matter.
My experience spans international operations, enterprise modernization initiatives, venue technology delivery for the Paris 2024 Olympic Games, and AI-assisted transformation programs across banking, healthcare, consulting, and pharmaceutical environments in France, Ireland, and the United States.
Field-tested
Field-tested as Venue IT Manager during the Paris 2024 Olympic and Paralympic Games — five venues, ten thousand concurrent users, and zero critical service disruption across the live event window.
Leadership & delivery philosophy
Four questions every program leader has to answer.
The operating answers below shape how programs are scoped, how teams are run, and how delivery is governed across every engagement.
How problems are approached
Diagnose before delivering. Frame before fixing.
Enterprise problems rarely arrive cleanly defined. The first job is to translate ambiguity into a structured, executable picture: stakeholders, constraints, dependencies, success criteria, and the operational risk surface. Decisions only become defensible once the problem is honest.
How teams are coordinated
Clarity, cadence, and trust — in that order.
Cross-functional teams perform when they know what owns them, what they own, and what they will be measured on. I lead with explicit ownership, predictable communication rhythms across architecture, infrastructure, security, and applications, and a working environment where vendors and internal teams can disagree productively.
How operations are stabilized
Operational discipline before transformation ambition.
You cannot transform a system that is not stable. ITIL service management, structured incident and change discipline, observable telemetry, and disciplined post-incident learning come first. Once the system is reliable, modernization moves at speed without breaking what already works.
How transformation initiatives are delivered
Structured execution beats theatrical reinvention.
Transformation programs succeed when they are sequenced into measurable outcomes — not announced as a slogan and abandoned six months in. I run them as governed program portfolios with budget control, vendor alignment, and visible decision logs at executive cadence.
Infrastructure & operations
Enterprise infrastructure leadership across regulated environments.
Fourteen years of building, stabilizing, and modernizing enterprise infrastructure — from branch-level banking systems and regulated pharmaceutical operations to Olympic-scale live event delivery.
Cloud & hybrid infrastructure
Azure, Microsoft 365, identity, and hybrid integration aligned to enterprise security baselines.
ServiceNow ITSM & ITIL v4
Service-management discipline anchored in ITIL practice — incident, problem, change, and CMDB.
Network & venue operations
Cisco-anchored networking, access control, and live-event infrastructure under mission-critical pressure.
Multi-vendor coordination
Cross-vendor delivery floors with Cisco, Intel, Samsung, Atos, and enterprise integration partners.
Observability & telemetry
Splunk-anchored visibility connecting service-management data to operational decision-making.
Security & compliance
ISO 27001 ISMS implementation experience and Governance, Risk, and Compliance integration.
Field-tested in
- Paris 2024 — five venues, ten thousand+ users, zero critical failure.
- Avanade — ServiceNow ITSM rollouts aligned to ISO 27001 and GRC.
- Abbott Laboratories — regulated pharmaceutical infrastructure operations.
- Crédit Agricole, Caisse d'Épargne — banking systems and branch operations.
International experience
Three jurisdictions, four working languages, one operational standard.
Multilingual delivery across France, Ireland, and the United States — banking, pharma, consulting, public-sector events, and now U.S. enterprise AI infrastructure. Tertiary education completed in three countries before any of the programs began.
Geographies of delivery
France
2010 — 2025
Fifteen years of delivery across French banking, pharmaceutical, consulting, and Olympic environments — from Crédit Agricole branches to Atos at Paris 2024.
Ireland
2022 — 2024
Senior IT program leadership at SCCUL Enterprises CLG — financial-services CRM and digital transformation across regulated operations.
United States
2025 — Present
Program Manager — AI Strategy and Infrastructure at CAASiTech Group, leading enterprise infrastructure, cloud, and AI programs from Houston, Texas.
Education
MSc — Management Information Systems
National University of Ireland
Galway, Ireland
DUT — Information Systems
Université Paris-Est Créteil (UPEC)
Paris, France
BBA — International Business and Marketing
Fontys / Eindhoven Business School
Eindhoven, Netherlands
Working languages
EnglishFrenchDutchPidgin
Active multilingual delivery across French banking and Olympic operations, English-language consulting, and cross-cultural stakeholder coordination.
AI & modernization
AI integrated into delivery — not bolted on after the fact.
Generative AI sits inside the program, not next to it. It is used where it improves decision quality, speed of structured output, and operational signal — backlog prioritization, executive reporting, vendor coordination, documentation, and structured prompt-driven analysis.
AI-assisted operational systems
Workflow tooling instrumented with model-assisted reasoning where the cost of slow decisions is high.
Automation strategy
Service desk, CRM, ITSM, and integration layers automated where the gain is measurable, not aesthetic.
Workflow modernization
Reporting, backlog, and decision support modernized using GenAI patterns proven in live program delivery.
Enterprise AI integration
Microsoft Copilot Studio and Azure-anchored agent design integrated into existing enterprise stacks.
Scalable delivery systems
AI used to scale judgment, not replace it — auditable, governed, and embedded in PMO discipline.
Applied AI initiatives and operational research — governed for enterprise delivery, not product marketing.
PMO & enterprise systems
Program governance that survives executive scrutiny.
PMO leadership is execution discipline: budget control, risk management, vendor governance, and visible decision cadence. Enterprise systems are the surface where that discipline becomes operationally real.
What that looks like in practice
- Program governance — budget, risk, compliance, performance tracking
- Multi-vendor coordination across delivery teams and integration partners
- ERP & CRM program leadership — Microsoft Dynamics 365, Salesforce, ServiceNow
- Cybersecurity program delivery aligned to ISO 27001 and GRC frameworks
- Cross-functional team leadership across architecture, infrastructure, security, applications
- Stakeholder reporting at executive cadence with structured decision logs
Applied at
PMO and enterprise-systems leadership applied across the organizations below — from Olympic delivery floors to U.S. AI infrastructure programs.
CAASiTech GroupPaxi iTechnologiesSCCUL Enterprises CLGAvanadeAtos — Paris 2024
Certifications & continuous learning
Credentials kept current. Verifiable. Used in delivery.
Certifications are operational instruments, not wall decorations. They shape how programs are governed, how services are managed, and how AI is integrated. Each one below has been used in real engagements.
Program & service management
- PMP — Project Management Professional
- PSPO I — Professional Scrum Product Owner
- ITIL v4 Foundation
Cloud & infrastructure
- Microsoft Azure Fundamentals (AZ-900)
- Cisco Certified Network Associate (CCNA)
- Splunk Architect Fundamentals
AI & automation
- PMI — Practical Application of Gen AI for Project Managers
- PMI — Data Landscape of GenAI for Project Managers
- PMI — Talking to AI: Prompt Engineering
- Microsoft Copilot Studio — agent design
Governance
- ISO 27001 ISMS implementation
- Governance, Risk, and Compliance (GRC) frameworks
Verifiable credentials with issuing bodies and codes — full certification register.
Strategic working style
Calm under pressure. Structured under ambiguity. Direct under stakes.
Programs that matter run on three things: clarity, cadence, and judgment under pressure. My working style is built around them.
Cadence
Programs operate on predictable rhythms — daily operational signal, weekly delivery cadence, monthly executive review — not on heroic improvisation.
Judgment under pressure
Mission-critical environments — Olympic venues, regulated banking, pharmaceutical production — taught the muscle for measured, structured response when the stakes are high.
Operational empathy
Engineers, vendors, executives, and end users all live in the same system. Good leadership respects each of those vantage points without conflating them.
“If you are leading an enterprise program where execution quality matters more than narrative, this is the operating profile to engage.”
Engage
Bring me your hardest program.
Professional inquiries, consulting discussions, and collaboration requests are welcome — across infrastructure cutovers, ERP/CRM integrations, AI rollouts, post-incident stabilization, and live operations leadership.