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Experience

Enterprise infrastructure, international operations, and AI transformation — delivered under pressure.

From Olympic venue operations to enterprise systems modernization across banking, healthcare, and consulting, this experience reflects structured execution, operational resilience, and strategic delivery leadership.

Houston, Texas · Paris, France · EN · FR · NL · Pidgin.

Years enterprise IT
14+
Enterprise programs
11
Countries delivered in
3
Working languages
4

Career highlights

Selected signals from a 14-year delivery record.

14+

Years enterprise IT

Banking, healthcare, consulting, and global event environments — France, Ireland, United States.

Paris 2024

Olympic operations

Venue IT Manager — five venues, 10,000+ users, zero critical service disruption.

11

Enterprise programs

Infrastructure, cloud, ERP/CRM, ITSM, and cybersecurity transformations delivered end-to-end.

3

Countries delivered in

France · Ireland · United States — multilingual stakeholder coordination across regions.

4

Working languages

English · French · Dutch · Pidgin — fluent across executive, technical, and field communication.

AI-native

Delivery posture

Generative AI applied to backlog prioritization, reporting, automation, and program decisioning.

Enterprise delivery timeline

Fourteen years of programs across France, Ireland, and the United States.

Roles in chronological order — current role first. Outcomes are shown where the program produced verifiable, executive-grade metrics.

  1. CAASiTech Group

    Program Manager — AI Strategy and Infrastructure

    2025 — Present

    Houston, Texas, USA

    Enterprise infrastructure, cloud, and AI program leadership across distributed environments.

    • Lead enterprise infrastructure, cloud, and AI programs across distributed environments.
    • Drive program governance covering budget management, risk, compliance, and performance tracking.
    • Manage cross-functional teams across architecture, infrastructure, security, and applications.
    • Coordinate ERP, CRM, and system integration across enterprise platforms.
    • Deliver secure, scalable cloud-enabled environments aligned with business objectives.
    AzureMicrosoft Dynamics 365ServiceNowAI / Copilot Studio
    Current

  2. Paxi iTechnologies

    Senior Infrastructure Project Manager

    2024 — 2025

    Paris, France

    Enterprise infrastructure and cloud transformation across client environments.

    • Delivered enterprise infrastructure and cloud transformation programs across client environments.
    • Led ERP, CRM, and ServiceNow ITSM integration ensuring scalability and performance.
    • Managed security and compliance — access control, data protection, audit traceability.
    • Oversaw multi-system architecture across infrastructure, applications, and data layers.
    • Controlled budgets, timelines, and vendor delivery across multiple programs.
    ServiceNow ITSMMicrosoft 365AzureERP / CRM platforms
  3. Major games venue operations context

    Atos — Paris 2024 Olympic and Paralympic Games

    Venue IT Manager (VITM)

    2024

    Paris, France

    Mission-critical venue technology operations across 5 Olympic venues for 10,000+ users.

    • Delivered infrastructure and network systems across 5 Olympic venues supporting 10,000+ users.
    • Coordinated 15+ systems including ticketing, accreditation, and access control platforms.
    • Led 25+ engineers and vendors in live operations across the Games window.
    • Managed delivery vendors including Cisco, Intel, Samsung, and Atos field teams.
    • Directed ITIL-based service operations through ServiceNow ITSM.

    Outcomes

    • Zero critical system failure across the live event window.
    • Improved entry flow by 20% through coordinated access-control tuning.
    • Supported 92% spectator satisfaction across operated venues.
    ServiceNow ITSMCisco networkingAtos venue systemsAccess control

  4. SCCUL Enterprises CLG

    Senior IT Project Manager — Cybersecurity and Digital Transformation

    2022 — 2024

    Ireland

    Enterprise CRM and digital transformation programs in financial services.

    • Led enterprise CRM and digital transformation programs within financial services.
    • Managed ERP and CRM integration with core business systems.
    • Coordinated stakeholders across IT, operations, and external vendors.
    • Oversaw data governance and end-to-end system alignment.
    • Improved customer engagement through workflow and system optimization.
    Microsoft Dynamics 365AzureServiceNowData governance tooling

  5. Avanade

    Senior IT Project Manager — Cybersecurity and Infrastructure

    2019 — 2022

    France

    Cloud, infrastructure, and cybersecurity transformation across enterprise clients.

    • Delivered cloud, infrastructure, and cybersecurity transformation programs.
    • Implemented ServiceNow ITSM aligned with enterprise governance and compliance.
    • Supported ISO 27001 and Governance, Risk, and Compliance initiatives.
    • Improved system reliability through structured incident and change management.
    AzureMicrosoft 365ServiceNow ITSMISO 27001 / GRC

Foundation roles

Foundational years across banking, pharma, and enterprise IT.

Earlier roles spanning Crédit Agricole, Caisse d'Épargne, Sanofi, Abbott Laboratories, Sensient Technologies, and Ateliers Sans Frontières — the operational foundation underneath today's program leadership.

  • Sensient Technologies

    System and Network Administrator

    2017 — 2018

    France

    Managed enterprise infrastructure and network systems ensuring uptime and performance.

  • Abbott Laboratories

    IT Engineer & Infrastructure Support

    2014 — 2017

    Île-de-France, France

    Managed enterprise infrastructure and network operations across regulated production environments.

  • Sanofi

    IT Support Engineer

    2013 — 2014

    France

    Delivered IT support across enterprise applications and systems within healthcare.

  • Ateliers Sans Frontières

    CRM Project Lead

    2012

    France

    Led Salesforce CRM implementation for stakeholder management.

  • Crédit Agricole

    IT Support Analyst

    2011 — 2012

    France

    Supported banking systems and branch operations.

  • Caisse d'Épargne Île-de-France

    IT Support Lead

    2010

    France

    Delivered IT support across banking systems and branch operations.

Major games venue operations context

Flagship engagement

Paris 2024 — venue technology under the brightest lights in the world.

Venue IT Manager (VITM) · Atos — Paris 2024 Olympic & Paralympic Games

Feb 2024 — Oct 2024 · Paris, France

Eight months of mission-critical operations during the Olympic and Paralympic Games — five venues, ten thousand concurrent users, fifteen coordinated systems, and a multi-vendor delivery floor that had to perform on the first try, every time.

  • Mission-critical infrastructure and network operations across five Olympic venues.
  • Coordination of 15+ systems including ticketing, accreditation, and access control.
  • ITIL-based service operations through ServiceNow ITSM.
  • Live-event leadership of 25+ engineers and multi-vendor delivery teams.
Vendors coordinatedCiscoIntelSamsungAtos field teams
Venues operated
5
Users supported
10K+
Systems coordinated
15+
Engineers & vendors led
25+
Critical service failures
0
Spectator satisfaction
92%

Outcomes

  • Zero critical system failure across the live event window.
  • Entry flow improved by 20% through access-control coordination.
  • Supported 92% spectator satisfaction across operated venues.

On the ground

Operations team assembled outside a Paris 2024 venue entrance
Coordinated multi-role delivery team at scale.
On site at Paris 2024 Games venues in operations attire
Venue operations floor — Games-time delivery context.
Inside a Paris 2024 operations and hospitality corridor
Behind the scenes — international event delivery environment.

Leadership domains

Three leadership domains running across every engagement.

Every program touches some combination of infrastructure operations, AI transformation, and international delivery — these are the recurring threads.

Infrastructure & operations

Production infrastructure leadership across regulated environments.

Fourteen years building, stabilizing, and modernizing enterprise infrastructure — from branch-level banking environments to Olympic-scale live operations.

Capabilities

  • Cloud and hybrid infrastructure program delivery
  • ServiceNow ITSM aligned to ITIL v4 service operations
  • Multi-vendor coordination across Cisco, Intel, Samsung, Atos
  • Incident, problem, and change management at executive cadence
  • Network, identity, and endpoint operations at enterprise scale

In delivery

  • — Paris 2024 — venue IT operations across 5 Olympic venues with zero critical failure.
  • — Avanade — ServiceNow ITSM rollouts aligned to ISO 27001 and GRC.
  • — Abbott Laboratories — regulated pharmaceutical infrastructure operations.

AI & transformation

Applied AI integrated into program delivery, not bolted on.

Generative AI used as an operational layer — for backlog prioritization, executive reporting, vendor coordination, and automation across delivery workflows.

Capabilities

  • AI program leadership and Copilot Studio agent design
  • Generative AI for backlog, reporting, and decision-support
  • AI-assisted documentation and stakeholder communication
  • Automation strategy across CRM, ITSM, and integration layers
  • Governance for responsible enterprise AI use

In delivery

  • — CAASiTech Group — enterprise AI strategy and infrastructure program leadership.
  • — Cross-engagement use of GenAI for executive reporting and program decisioning.
  • — Copilot Studio agent design for enterprise workflow automation.

International delivery

Multilingual delivery across France, Ireland, and the United States.

Programs delivered across three jurisdictions, four languages, and a portfolio that spans banking, pharmaceutical, public events, and enterprise consulting.

Capabilities

  • Trilingual program delivery (EN · FR · NL) with Pidgin field fluency
  • Cross-border vendor and stakeholder coordination
  • Regulatory navigation across pharmaceutical and financial environments
  • Cultural and operational translation across delivery teams
  • Transition into U.S. enterprise delivery from European base

In delivery

  • — France (2010–2025) — banking, pharma, consulting, and Olympic venue operations.
  • — Ireland (2022–2024) — financial-services CRM and digital transformation.
  • — United States (2025–) — enterprise AI strategy and infrastructure program leadership.

Certifications applied in delivery

Credentials that have been used, not just collected.

Each certification below is mapped to where it has been applied in real programs — verifiable on Credly.

Verify on Credly

PMI

PMP

Project Management Professional

Applied in — Program governance and budget control across Avanade, SCCUL, and Paxi iTech engagements.

Scrum.org

PSPO I

Professional Scrum Product Owner I

Applied in — Backlog ownership, stakeholder alignment, and AI-assisted backlog prioritization.

PeopleCert / AXELOS

ITIL v4

ITIL v4 Foundation

Applied in — Service-management discipline anchoring Paris 2024 venue operations and ServiceNow rollouts.

Microsoft

AZ-900

Microsoft Azure Fundamentals

Applied in — Cloud architecture and Microsoft 365 / Dynamics 365 integration across enterprise programs.

Cisco

CCNA

Cisco Certified Network Associate

Applied in — Network operations across Olympic venues and enterprise infrastructure programs.

Splunk

Splunk Architect Fundamentals

Applied in — Observability and operational telemetry across service-management environments.

ISO

ISO 27001 ISMS

Applied in — Information-security governance during Avanade infrastructure and cybersecurity programs.

PMI

PMI GenAI for Project Managers (suite)

Applied in — Generative-AI fluency applied to live program delivery, reporting, and decision-support.

Microsoft

Microsoft Copilot Studio

Applied in — Agent design for enterprise workflow automation and AI-assisted operational tooling.

Full credential index on the certifications page.

Operational impact

Measurable outcomes from real programs.

0

Critical failures at Paris 2024

Across 5 venues and the live event window.

20%

Entry flow improvement

Olympic venue access-control coordination.

92%

Spectator satisfaction

Across operated Paris 2024 venues.

10K+

Concurrent users supported

Olympic venue technology footprint.

11

Enterprise programs delivered

Across banking, healthcare, consulting, and events.

14+

Years of delivery

Continuous enterprise IT leadership across Europe and the U.S.

Engage

Bring me your hardest program.

Professional inquiries, consulting discussions, and collaboration requests are welcome — across infrastructure cutovers, ERP/CRM integrations, AI rollouts, post-incident stabilization, and live operations leadership.

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